Refund policy

Refund Policy

At Montrève, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates.

Return Policy — Personalized Jewelry

Every item is custom-made specifically for you. Because of this and in accordance with consumer protection laws, personalized items cannot be returned for a cash refund, as they cannot be resold.

However, if you are not 100% satisfied with your personalized jewelry, new and unworn items may be returned within 30 days of delivery for store credit.

You are responsible for return shipping costs. Store credit will be issued once we receive and inspect the returned item and can be used throughout the store with no expiration.

To initiate a return, please contact us at:
contact@trymontreve.com

Return Policy — Non-Personalized Jewelry

Non-custom items are eligible for a full refund within 30 days of delivery, provided they are unused, in original condition, and include all packaging.
Return shipping costs are the customer’s responsibility.

Damaged Items & Order Errors

If your item arrives damaged or if there is a mistake in your order, we will provide a free replacement or a full refund.

To assist us, please send one or more photos of the issue and contact us within 30 days of delivery:
contact@trymontreve.com

Please note that the following are not considered defects:

Fonts clearly shown on the product page
Foreign language engravings provided free of charge (customers should verify spelling)
Customizations that were fulfilled exactly as ordered (for example: ALL CAPS if selected)

Order Changes & Cancellations

You may request a change or cancellation until 11:00 PM Paris time on the day of your order.

After this deadline, your order may already be in production and we cannot guarantee modification or cancellation.

To request a change, contact:
contact@trymontreve.com
Include your order number in the message.

Requests are not guaranteed until confirmed by our customer service team.

Delivery Delays / Incorrect Addresses

Delays caused by postal services do not qualify for refunds or compensation.
If an incorrect or incomplete address is provided or delivery is refused, we cannot issue refunds or accept returns.

How to Start a Return

Please email us first:
contact@trymontreve.com

The return address is:

Wanyang Sales Team 1 - Aofei

Room 405, Block B, Building 1, Zhigu, Xinhong Bay Area, Shatian Town, Dongguan City, Guangdong Province, China

Returns sent without prior contact will not be accepted.

Your cart is empty

Cart • 0 items