Shipping policy

Shipping Policy

At Montrève, each piece of jewelry is custom-crafted with care to create a meaningful and lasting keepsake. Because every item is made uniquely for you, the crafting and shipping process takes time to ensure perfection in every detail.

 

 

How Long Will My Order Take?

Our jewelry is made to order. The full process — from creation to delivery — generally takes:

7 to10 days from the time of purchase

Production and shipping times may vary depending on your location and external postal conditions.

 

 

Order Timeline

  1. Crafting Your Jewelry
     Production begins within 2–3 business days, followed by 1–2 business days for finishing and final touches.

  2. Order Preparation
     Our fulfillment team prepares your package within 24–48 business hours (Monday to Friday).

  3. Quality Inspection
     Every piece undergoes a detailed quality check to ensure it meets our high standards before being shipped.

  4. Shipping & Tracking
     Once shipped, you will receive a confirmation email with a tracking number.

 

 

Where Do We Ship?

We offer worldwide delivery to most countries, including the United States and Europe.

Delivery times vary by region depending on local postal services.

 

 

Important Delivery Information

  • Please verify that your shipping address is complete and correct

  • Someone at the address should be available to accept delivery

  • We are not responsible for packages lost due to incorrect addresses or refused delivery

 

 

Late Delivery

Occasionally, delays may occur due to customs or local postal services. Such delays do not qualify for refunds or compensation.

We always do our best to assist you and ensure your package arrives as soon as possible.

 

 

Tracking Your Order

Once your order is shipped, you’ll receive a tracking link by email.

If you did not receive this email:

  • Check your spam/junk folder

  • Ensure your email address was entered correctly at checkout

  • If more than 10 business days have passed since your order → contact us at
    contact@trymontreve.com

You may also track your order on our Track Your Order page (if available on your store).

 

 

Tracking Number Not Working Yet?

Tracking typically activates 3–6 business days after shipment, once the carrier uploads the package into their system.

If it’s still not active after that time, contact us and we will assist you.

 

 

Tracking Shows “Delivered” but You Didn’t Receive It

Most commonly, the package has been:

  • Delivered to a neighbor

  • Accepted by another household member

  • Waiting at a local post office

Please check these first.

If still not located:

  1. Contact your local carrier to initiate a claim

  2. Email us at contact@trymontreve.com with your claim number
     → We will work with you to resolve the issue

A claim number is required for us to assist with lost-package investigations.

 

 

We’re Here for You

Our customer care team works diligently to guide you every step of the way.

If you have any questions or need help locating your package, email us at:

📩 contact@trymontreve.com